PRODUCT AND SERVICE REFUND POLICY

1) Products return/refund arrangement

  • It is the customer's responsibility to check the quantity and condition of the product when receiving the product
     

  • The same product will be replaced or refunded for the customer for the following cases: 

    (i) The product is damaged or defective prior to collection
    (ii) The product ordered does not match the product delivered
     

  • If there is any problem, the customer must notify the relevant matter by email to info@gocoworld.com within 14 days after the product arrival. Upon verification, the customer should return the product together with the original receipt and original box, and the return shipping cost should be responsible by the customer.
     

  • If we have agreed to the customer to replace the product, but the requested replacement product has been sold out, we will refund the money or reissue the same product within 14 days.

2) 30 days money-back guarantee

The 30-day money-back guarantee arrangement for "Brilliant Energy Saver" product and service is subject to all of the following conditions:
 

  • Refund application must be made within 30 days after the system is successfully installed
     

  • Items must be kept in good condition and placed in the original box
     

  • Attended Zoom Support session on problem solving and made adjustments as suggested
     

  • Environmental protection and energy saving solution 100% Guarantee guarantees energy saving, but the amount of saving will vary according to different environments and different usage habits. Therefore, we will only make refund arrangements for users whose energy saving is less than 5%
     

  • Provide relevant electricity bills as proof, and provide relevant system usage data
     

  • Customer has sent the relevant products back to our company

Customers who meet the above conditions can apply for a refund arrangement and get a full refund after approval. Any questions about GoCO smart products or services, please contact us via email info@gocoworld.com.